Frequently Asked Questions

If water isn’t draining properly from your machine, it could be because the drain pump needs to be replaced. Over time, it can wear out or get damaged if objects are left in clothing and bang around in a washing cycle. You should check the drain hose connection where it connects to the drain pipe, to be sure.

The door lid switch wears out naturally over time and may need to be replaced. It could also wind up broken if it’s caught on a foreign object.

There are a few reasons your clothing might be coming out of a wash cycle tangled. Firstly, you should check the care labels on clothing items and be sure to use the proper options for the amount and kinds of fabrics you’re washing. Overloading the machine is also something that could cause tangled clothing. Make sure clothing is packed loosely, and has room to move around during spin cycle. Putting too much in one load puts stress on the machine and means your clothes aren’t getting properly washed.

If the pressure hose is clogged, it can create problems, since the pressure switch is programmed to redirect power when the specified water level has been reached. Make sure the machine is filled with enough water before it switches cycles. If there isn’t enough water, the pressure switch may need to be replaced. Again, overloading your washer can put stress on the machine and cause the transmission to wear out more quickly than it normally would. Watch the agitator during an agitation cycle to check for this. If it only moves in one direction, instead of back and forth, your transmission may need to be replaced.

If your washer is making a banging noise, there are a few possible causes. The washer should be perfectly level. If not, the motor’s force causes it to move around and make a banging sound. Overloading the machine will also cause a sound. If the rear legs are bent, they will need to be replaced. If the counterweight spring has snapped, it will cause the drum to move around too much during the spin cycle, which will then create a banging sound.